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# Set up time tracking on Shopify POS

You can set up Easyteam time tracking on Shopify POS so your staff can clock in and clock out from the devices they already use in store.

Before your team can start tracking time, install Easyteam, add the right POS tiles, make sure staff are added in Easyteam, and assign PIN codes for clock-ins.

## On this page

* [Before you start](#2-before-you-start)
* [Add Easyteam tiles to multiple devices from Shopify Admin](#2-add-easyteam-tiles-to-multiple-devices-from-shopify-admin)
* [Add Easyteam tiles to a single POS device](#2-add-easyteam-tiles-to-a-single-pos-device)
* [Clock in and clock out from Shopify POS](#2-clock-in-and-clock-out-from-shopify-pos)
* [Troubleshoot setup and clock-ins](#2-troubleshoot-setup-and-clock-ins)

---

## Before you start

Make sure that the following setup is complete before staff try to clock in:

* Install Easyteam from the [Shopify App Store](https://apps.shopify.com/staffy?utm_source=crisp_helpdesk&utm_medium=crisp_helpdesk&utm_campaign=links-in-helpdesk-articles).
* Your staff members have been added in Easyteam. For more information, refer to [How do I add new staff members?](/en/article/how-do-i-add-new-staff-members-47kw5u/).
* Each staff member who needs to clock in from POS has a PIN code. For more information, refer to [How to assign PIN codes to my staff?](/en/article/how-to-assign-pin-codes-to-my-staff-46x56a/).

---

## Add Easyteam tiles to multiple devices from Shopify Admin

If you want the same Easyteam tiles to appear across multiple POS devices, then adding them from Shopify Admin is usually the fastest setup method.

![Customize your smart grid to add the Easyteam tiles](https://storage.crisp.chat/users/helpdesk/website/931439f481791800/smart-grid-4_q63xea.png)

#### Steps:

1. From your Shopify Admin, go to **Point of Sale** > **Settings**.
2. Click **Smart Grid**.
3. Open the smart grid that you want to use, or create a new one.
4. Click **Customize**.
5. Click **Add tile** > **Embedded Apps**.
6. Select **Easyteam Staff Management**.
7. Add the Easyteam tiles that you want your store to use, such as **Clock In/Out** and **Manager View**.
8. Click **Apply**.

To verify your changes, open a POS device and confirm that the Easyteam tiles appear on the POS home screen.

| Make sure that the smart grid is assigned to the correct store locations. Otherwise, staff might see different tiles at different locations.

![Easily add the Easyteam tiles to all POS devices](https://storage.crisp.chat/users/helpdesk/website/931439f481791800/smart-grideasyteamtilesandmana_ajmxaa.png)

---

## Add Easyteam tiles to a single POS device

If you want to set up a specific POS device quickly, then you can add Easyteam tiles directly from that device.

![Add Easyteam tiles from the Shopify POS menu](https://storage.crisp.chat/users/helpdesk/website/931439f481791800/addingtiles1_t9ez2f.png)

#### Steps:

1. Open Shopify POS on the device that you want to set up.
2. Tap **Add tile**.
3. Tap **App** > **Staff Management - Easyteam**.
4. Select the Easyteam tiles that you want to add, such as **Clock In/Out** and **Manager View**.
5. Save the tile layout.

| If you don't see **Add tile**, then the signed-in Shopify POS user might not have permission to customize POS.

![Choose Easyteam POS tiles from the app menu](https://storage.crisp.chat/users/helpdesk/website/931439f481791800/addingtiles2_1jozabc.png)

---

## Clock in and clock out from Shopify POS

After setup is complete, staff can use the Easyteam **Clock In/Out** tile to start and end work from Shopify POS.

![Clocking in and out on Easyteam](https://storage.crisp.chat/users/helpdesk/website/931439f481791800/easyteam-clocking-in-and-out-g_v9f3c4.gif)

### Clock in

#### Steps:

1. From the POS home screen, open the **Clock In/Out** tile.
2. Enter your Easyteam PIN code.
3. If photo verification or device restrictions are enabled, follow the on-screen instructions.
4. Confirm that the clock-in is successful.

![](https://storage.crisp.chat/users/helpdesk/website/931439f481791800/easyteam-pos-tileclock_sqzs21.png)

### Clock out

#### Steps:

1. From the POS home screen, open the **Clock In/Out** tile again.
2. Enter your Easyteam PIN code.
3. Review the current worked time shown by Easyteam.
4. Tap **Clock Me Out**.

![](https://storage.crisp.chat/users/helpdesk/website/931439f481791800/vlcsnap-2024-06-25-13h25m30s74_1yce98u.png)

After the staff member clocks out, the in-progress shift becomes a finalized time card and appears in the **Timesheets** area for review, editing, approvals, and exports.

| If you use **Manager View**, then managers can also take actions on behalf of staff. For more information, refer to [Using the Manager View on Shopify POS](/en/article/using-the-manager-view-on-shopify-pos-11cy8r7/).

---

## Troubleshoot setup and clock-ins

### The Clock In/Out tile isn't available

Check the following:

* The correct smart grid is assigned to the store location.
* Scroll left and right on your POS home screen to make sure the tile wasn't added on a different page.
* Try adding the **Clock In/Out** tile again from the **Add tile** menu in Shopify POS.
* Make sure that the user adding the tile has the **Manage POS UI Extensions** Shopify permission, and that the user trying to clock in has the **Use Apps** permission. For more information, refer to [Manage Shopify POS roles](https://admin.shopify.com/apps/point-of-sale-channel/staff/roles/).
![](https://storage.crisp.chat/users/helpdesk/website/-/9/3/1/4/931439f481791800/image_1sdnq6e.png)


### A staff member can't clock in

Check the following:

* The staff member has been added in Easyteam.
* The staff member has a PIN code assigned.
* The staff member is using the correct POS device and location.
* Any device or fraud restriction settings in Easyteam allow clock-ins on that device. For more information, refer to [Configure clock-in restrictions and fraud detection for your team](/en/article/configure-clock-in-restrictions-and-fraud-detection-for-your-team-zpcsfg/).

### A staff member forgot to clock out

Managers or admins can review the record later and turn the in-progress shift into a finalized time card from the **Timesheets** area. For more information, refer to [Review, edit, and finalize time cards](/en/article/review-edit-and-finalize-time-cards-14e5r9t/).

---

| Questions or need help with setup? Use the 💬 chat bubble in the bottom right corner or schedule a [1-1 free setup meeting](https://calendly.com/easyteam/30min?utm_source=crisp_helpdesk&utm_medium=crisp_helpdesk&utm_campaign=links-in-helpdesk-articles) with our team.

[**View all Time Tracking articles**](/en/category/time-clock-timesheets-8vhdx2/)